The Turkish Chanel store that refused to let Jennifer Lopez shop there is riddled with bad reviews online.
The high-end luxury store located in Istanbul’s Istinye Park has a low rating of 2.9 out of 5 on Google.
Most of the complaints stem from customers fuming over the poor treatment they received from security.

Jennifer Lopez is not the only person who has been turned away at Chanel in Istanbul’s Istinye Park.BACKGRID

Dozens of disgruntled customers have left bad reviews via Google.Google
A buyer wrote three months ago that the security team was “disrespectful and definitely did not suit such a high-end brand.”
“Instead of reassuring customers, they created an uncomfortable and almost hostile environment,” the person claimed before recognizing that staffers inside the store were much more pleasant.
“The difference between the excellent service inside and this poor treatment at the entrance is truly disappointing. This is an unacceptable situation for a brand at this level.”

Many customers called it the “worst” Chanel branch and give it only a one star rating.Google

Several customers called out the “rude” security staff.Google
Another customer wrote a similar complaint around that time, writing, “The staff inside were incredibly friendly, professional, and helpful exactly what you’d expect from a high-end brand.
“However, the security team was a complete disappointment. Their attitude was rude and unwelcoming, treating customers with suspicion rather than respect even those clearly there to make significant purchases. It’s unacceptable for a luxury experience to be ruined at the door.”
The negative reviews go as far back as three years ago to last week, with one of the most recent ones flat out stating, “This could be the worst branch because of the security team!”
Another person wrote a week ago, “I had an incident with one of the male employees — when I asked him about the price including tax, he raised his voice and said, ‘I am not serving you.’
“The security staff (female) also behaved in the same unprofessional way. Chanel as a brand should care more about its customers and avoid hiring unprofessional staff.”

The negative reviews stem back to even before Lopez tried to step foot in there, dating back to many years ago.Google

Lopez was reportedly turned away at the door by a member of security.BACKGRID

The A-lister reportedly reacted well to the snub and just said, “OK, no problem.”BACKGRID

Lopez reportedly took her money elsewhere and spend thousands at other stores nearby.BACKGRID
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